1. Who We Are
Steadfast Collections Ltd ("Steadfast", "we", "us") provides commercial and personal debt recovery services across: England, Wales, Scotland, Northern Ireland and the Republic of Ireland.
These terms apply when you ("the Client") instruct us to recover a debt owed to you by an individual or a business ("the Debtor").
By instructing us — including by completing our online instruction and paying our Instruction Fee — you agree to these terms.
2. Our Services
We provide professional commercial and personal debt recovery services, which may include:
- Contacting the Debtor by written correspondence (letter or email)
- Telephone contact
- Lawful field visits where appropriate
- Negotiating payment or structured repayment arrangements
- Tracing services
- Issuing formal pre-legal correspondence
- Advising on escalation options
All contact is conducted lawfully, professionally and proportionately.
We do not engage in harassment, intimidation or unlawful pressure.
3. Client Responsibilities
You confirm that:
- The debt is genuine and legally owed.
- The amount claimed is accurate.
- The debt is not subject to a genuine unresolved legal dispute.
- There are no active insolvency proceedings preventing recovery.
- You have the legal authority to instruct us.
- All information provided is true, complete and not misleading.
If material information is incorrect or withheld, we may suspend or close the case.
You agree to:
- Respond promptly to reasonable requests
- Inform us immediately if you receive payment directly
- Not interfere with or duplicate recovery activity
4. Fees
4.1 Instruction Fee
An Instruction Fee is payable in cleared funds before work begins. This fee covers the agreed recovery activity. The Instruction Fee is non-refundable once work has commenced.
4.2 Commission on Recovery
We charge commission on monies successfully recovered as a result of our instruction. Unless agreed otherwise in writing: Commission is 10% of all sums recovered. We absorb any VAT liability within that percentage.
Commission applies to:
- Payments received by us
- Payments received directly by you following our involvement
- Settlements agreed during our instruction
If you receive payment directly, you must notify us immediately, and commission becomes payable on the amount recovered. Commission is not charged on sums that are not recovered.
5. Payment Handling
If we receive funds:
- Commission is deducted
- The balance is transferred to you
- Funds are remitted within 21 working days
We may temporarily retain funds for compliance, verification or anti-fraud purposes.
6. Professional Obligation
We act diligently and professionally to maximise recovery in both commercial and personal debt cases. However, recovery outcomes depend on factors outside our control, including:
- Debtor solvency
- Cooperation
- Available evidence
- Legal position
Our obligation is to pursue recovery lawfully and professionally. We cannot control a debtor's ability or willingness to pay.
7. Case Closure
We may close a case where:
- The Debtor is insolvent or bankrupt
- Recovery is not legally viable
- There is no reasonable prospect of recovery
- You fail to cooperate
- Continuing action would be unlawful or disproportionate
Closure does not affect commission due on sums already recovered.
8. Litigation
If legal proceedings are recommended:
- You will instruct solicitors directly
- Legal costs are your responsibility
- We are not liable for solicitor conduct
Commission remains payable on sums recovered following our involvement.
9. Liability
Nothing in this agreement limits liability for fraud or any liability that cannot legally be excluded. Otherwise, our liability is limited to the value of the Instruction Fee paid.
We are not liable for:
- Debtor insolvency
- Commercial losses
- Consequential or indirect losses
- Legal costs you choose to incur
10. Direct Settlements
If, during our instruction:
- The Debtor pays you directly, or
- A settlement is agreed following our involvement
Commission remains payable on the amount recovered. Commission is not charged on sums that are not recovered.
11. Termination
You may terminate this agreement at any time in writing. The Instruction Fee is non-refundable once work has begun. Commission remains payable on sums recovered during our instruction.
We may terminate immediately if:
- You breach these terms
- The debt is materially misrepresented
- Continuing would breach applicable law
12. Confidentiality
Both parties agree to keep confidential:
- Case details
- Commercial terms
- Personal data
This does not prevent lawful disclosure to courts, legal advisers or regulators.
13. Data Protection
You confirm you have lawful authority to share Debtor data with us. We process data lawfully and securely in accordance with applicable UK and Irish data protection laws. Data is retained only as long as necessary for recovery and compliance purposes.
14. Force Majeure
We are not liable for delay caused by events outside our reasonable control.
15. Governing Law
This agreement is governed by the laws of the jurisdiction in which enforcement action is pursued. Disputes will be subject to the courts of the relevant UK or Irish jurisdiction.