How It Works

Initial Consultation

Contact us through our secure form or by phone. We'll discuss your case details and requirements. All information is treated with strict confidentiality.

During this stage, we'll:

• Review your case documentation
• Assess the debt amount and circumstances
• Explain our services and approach
• Provide transparent fee information
• Answer any questions you may have

No obligation to proceed. All consultations are confidential.

Case Setup & Agreement

If you decide to proceed, we'll formalize the arrangement with clear terms and documentation. This includes:

• Service agreement with fee structure
• Case registration with unique reference number
• Secure portal account setup for client access
• Data protection and privacy notices
• Initial case documentation upload

All terms are clearly documented and subject to contract. No hidden fees.

Debtor Contact & Verification

We initiate professional contact with the debtor using compliant methods. Our approach focuses on:

• Verification of debtor identity and contact details
• Professional initial communication
• Clear explanation of the debt and options
• Secure portal access for debtor (where applicable)
• Documentation of all communications

All communications are logged and visible in the portal. We maintain professional standards throughout.

Active Recovery Process

Throughout the recovery process, we maintain active case management:

• Regular status updates in the portal
• Timeline of all case events and actions
• Secure messaging between parties
• Document sharing and management
• Payment tracking and fee ledger updates

Both clients and debtors can access their relevant case information through secure portal login. All actions are audited.

Resolution & Closure

When a case reaches resolution, we provide comprehensive closure documentation:

• Final case summary and outcome
• Complete fee ledger with all charges
• Full communication history
• Document archive for compliance
• Audit trail export (where required)

All case data is retained according to our data retention policy and can be accessed through the portal for a specified period.