Privacy Policy

Last updated: 1/17/2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or website. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

  • Personal identification information (name, email, phone, address)
  • Business information (company name, registration details)
  • Case-related information and documentation
  • Communication records and messages
  • Website usage data and analytics
  • Technical information (IP address, browser type, device information)

3. How We Use Your Information

We use your information to:

  • Provide debt recovery services
  • Manage cases and communicate with parties
  • Maintain secure portal access
  • Comply with legal and regulatory obligations
  • Improve our services and website
  • Send important service-related communications

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (to provide agreed services)
  • Legal obligations (regulatory compliance)
  • Legitimate interests (business operations, security)
  • Consent (where explicitly obtained)

5. Data Sharing

We may share your information with:

  • Authorized personnel within our organization
  • Service providers (hosting, email, etc.) under strict confidentiality
  • Legal or regulatory authorities when required by law
  • Parties directly involved in your case (as necessary and lawful)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Secure hosting infrastructure
  • Staff training on data protection

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (subject to legal obligations)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent (where applicable)

To exercise these rights, please contact us using the details in the Contact section.

8. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Case data is typically retained for 7 years after case closure, in accordance with legal and regulatory requirements.

9. Cookies

Our website uses minimal cookies. See our Cookies Policy for details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: privacy@debtrecovery.example.com
Address: [Your Business Address]