The people behind Steadfast.

Craig leads case assessment and strategy at Steadfast, alongside operational oversight, client relationships, negotiation and escalation, making sure every case is progressed professionally and consistently.

His background is operational and commercial rather than traditional debt collection: more than 20 years across operational leadership, service management, supplier management, negotiation, escalation and governance, including senior leadership and consulting roles. Before moving into civilian operational and technology leadership, he spent 11 years in the Royal Signals.

Craig's approach is straightforward: understand the circumstances behind the debt, establish the strongest practical route to recovery, and pursue it professionally and persistently while keeping the creditor informed throughout.

Paul brings more than 18 years of operational, compliance and business improvement experience, gained through administrative, management and consultancy roles in the engineering and service sectors. Over that time he has helped organisations across a broad range of industries strengthen their compliance, management systems, operational efficiency and performance.

His experience covers process design and improvement, IT systems development, governance, risk management and business support, working with people at every level of an organisation.

At Steadfast, he brings that experience to the processes and systems behind the service, and to managing client relationships.