Steadfast Collections recovers overdue invoices for businesses in Leeds and across West Yorkshire, and unpaid debts owed to individuals. You deal with a named case handler on a Leeds number, fees are agreed before we start, and every call and letter is logged where you can see it.
Steadfast is a Leeds company run by its two directors. When you ring us you speak to someone who knows your case, not a call centre working from a script.
One person owns your case from assessment to resolution, and you can reach them on a direct Leeds line during office hours.
The instruction fee is fixed and agreed up front. Commission is only charged on money actually recovered. If nothing is recovered, no commission is due.
Every call, letter and debtor response is logged as it happens, with an itemised fee ledger. You never have to ask what is going on.
Many debtors pay simply because a third party is now involved. We are persistent and clear, and the trading relationship survives more often than you would expect.
Case registered, letter of authority signed, portal access issued. Your case handler is assigned the same day.
Professional contact with the debtor by phone and in writing, setting out the debt, the evidence and the position.
Follow-up contact and negotiation, with payment or a payment plan agreed where possible.
No engagement? We recommend the next step, a Letter Before Action or legal referral, before any additional cost.
Most of our instructions come from small and medium sized firms: professional services, trades, suppliers and owner-managed businesses with one or more invoices that have gone quiet.
We also act for private individuals who are owed money, for example an unpaid personal loan to a friend or family member, money owed after a private sale, or a deposit a tradesperson never returned.
We do not collect consumer credit debts, and we will tell you honestly at assessment if a debt is not worth pursuing.
We are Leeds based and take instructions from across the region and the rest of the UK:
Interest and compensation. Under the Late Payment of Commercial Debts (Interest) Act 1998, a business can claim statutory interest at 8% above the Bank of England base rate on an overdue business invoice, plus fixed compensation of £40, £70 or £100 depending on the size of the debt.
Six years. Most commercial debts can be pursued for up to six years in England and Wales, but the longer an invoice sits, the harder it is to recover.
If it reaches court. Money claims are issued centrally online. Where the debtor is a company and defends the claim, it is normally sent to the creditor's preferred court, which for a Leeds business means the Leeds Combined Court Centre on Oxford Row. Most cases we handle are resolved well before that point. Steadfast is not a law firm, and court work is referred to qualified solicitors.
More in our guides: what to do when a customer is not paying and how a Letter Before Action works.
Our registered office is at Radley House on Richardshaw Road, Leeds, LS28 6LE, between Leeds and Bradford. You can reach a case handler on 0113 460 2342, Monday to Friday, 9:00 to 17:00.
No. We are Leeds based and act for creditors across Yorkshire and the rest of the UK. The debtor can be anywhere in the UK too.
Both. Most of our work is commercial, recovering unpaid invoices for businesses, and we also act for private individuals who are owed money, such as an unpaid personal loan or money owed after a private sale. We do not collect consumer credit debts.
Fees are fixed and agreed before any work starts. The instruction fee covers the casework we commit from day one, and commission is only charged on money actually recovered. If we recover nothing, no commission is due.
Recovery work starts the day you instruct. First contact with the debtor follows by phone and in writing, and every action is logged in your client portal as it happens.
If there is no engagement after structured recovery, we recommend the next step, a formal Letter Before Action or a referral to solicitors, before any additional cost. Steadfast is not a law firm, so court work is handled by qualified solicitors.
Most commercial debts can be pursued for up to six years in England and Wales. Older debts get harder, so instruct sooner rather than later.
Send us the details and a case handler will come back to you within one working day. No obligation, and no commission unless we recover.