No black box. This is the order a case moves in once you instruct us, and what happens at each stage if the debtor does not respond.
Most people instructing a collection agency for the first time have no idea what they have just set in motion. They know money went out and they hope money comes back. The gap in between is where confidence is either built or lost.
So here is the sequence a case actually follows.
From the moment we are instructed and the instruction fee is paid, the work begins. There is no queue and no waiting period. The case is put together first: the debt, the paperwork behind it, the debtor's details and whatever history you can give us about the chasing you have already done.
That preparation matters more than it sounds. The quality of the first contact depends entirely on how well the case has been assembled before it.
Initial attempts to reach the debtor are made by mobile and by email. This is the stage that resolves a large share of cases, and it is worth understanding why. The debtor has usually been managing you rather than paying you. A third party arriving changes the arithmetic.
A short period is then allowed for the debtor to respond.
A letter is hand delivered to the debtor by one of our field agents. Not posted, delivered. A letter that arrives in someone's hand is a different event from one that arrives in a pile with the rest of the post, and it removes the convenient claim that nothing was ever received.
Again, a short period is allowed for the debtor to make contact.
Agents begin visiting any addresses linked to the debtor. People who have stopped answering a known number and a known email have often not stopped existing at an address connected to them.
The part that matters: a clear path is laid out at the start, and you are updated along the way. You should never have to ring us to find out whether anything is happening.
Every action is logged as it is taken, so the record of what was done and when is available to you rather than summarised for you at the end.
The approach is firm but fair. Every action carried out is lawful. No laws are broken in the pursuit of a recovery, and that is not a caveat, it is the point. A recovery obtained improperly is not a recovery you would want, and it exposes you as much as us.
Each stage is designed to give the debtor a straightforward route to resolving it, and to remove an excuse if they do not take it. By the time agents are visiting linked addresses, the debtor has had a call, an email and a letter placed in their hand. Nobody reaches that point by accident.
Send us the details and a case handler will come back to you within one working day. No obligation, and no commission unless we recover.